WHISKERS TERMS AND CONDITIONS
 

To ensure Whiskers Luxury Cat Boarding exceeds best practices, booking with us means you will be agreeing to the following terms and conditions:
 

1. We reserve the right to deny admittance to any cat with recent or serious health issues or significant special needs.  Please give details of your cat's needs in advance. All guests must be up to date with rabies and FVRCP vaccinations. No cats will be accepted if they show visible signs of illness e.g. weepy eyes, sneezing.
    

2. Peak Season Rates - An additional $5 per suite, per day during Peak Season. 
   June 1 - September 8;
   November 18 - 30;
   December 15 - January 4
    

3. Early Check-in or Check-out is permitted between 8:00 am and 10:00 am IF pre-arranged notice has been given. 
   I understand that I may not enter Whiskers during these hours. 
   I understand that I must ring the doorbell and wait for an employee to answer the door. 
   A Whiskers employee will bring in or carry out my cat and supplies, and I may not enter the Whiskers facility before 10:00 am. 
   This time is dedicated solely to the care of Whiskers’ cats.
    

4. Whiskers operates on a per day booking system. For example, if your cat checks in during opening hours on Monday and you collect during opening hours on Tuesday, that counts as two days.
    

5. No after-hours check-in or check-out.  No exceptions.  Thank you for understanding. 
      

6. No check-in or check-out on Public Holidays. 
    

7. Early departure: Regardless of reason, once a cat’s stay has begun, I understand that I am responsible for payment of all days reserved, regardless of picking my pet up prior to the scheduled departure date.
    

8. A minimum boarding stay of 2 days applies.  This covers the cost of deep cleaning the entire room: mopping floors; sanitizing and wiping down walls, windows, doors, cat trees, shelves; and laundering blankets, rugs, bedding, and toys.
    

9. Room Changing / Deep Cleaning Fee – Should a visit require your cat to move rooms, or you require your cat to move from one room to another during their stay, the deep cleaning fee is $35 per room change.
    

10. All clients must have a valid credit card on file to hold a reservation.
     

11. Payment in full due at check in.
     

12. A cat with fleas will be treated, room deep cleaned, and bedding sanitized with cleaner and hot water - the fee for this is $50 per cat; additional cats sharing the room will be charged $25 each.
     

13. Siblings sharing the same room will be charged at $20 per sibling per day on top of the first guest room charge.
     

14. Reservations are paid in full on check in day.
     

15. A minimum booking period may apply during peak periods, such as Christmas and Thanksgiving holidays.
     

16. Veterinarian Care. I agree to allow Whiskers to obtain veterinarian medical treatment for my cat if it appears that the cat is ill, injured, or exhibits any other behavior that would reasonably suggest that my cat might need medical treatment. Medical treatment may require transportation of my cat to receive care and I hereby authorize such transportation. I grant Whiskers full authority to make decisions involving the medical treatment of my cat during its stay at Whiskers. I agree that I am fully responsible for the cost of any such medical treatment and transportation. In the event of a serious illness and the owner cannot be contacted, the veterinarian’s decision will be final.
     

17. Boarding fees are subject to change without notice.
     

18. No responsibility will be accepted for loss of personal property e.g., collars, bedding, toys, etc.
     

19. Unaltered cats over the age of six months cannot stay at Whiskers Luxury Cat Boarding. 
     

20. All cats will arrive in a secure carrier.
     

21. Whiskers may take photos and videos of boarding cats and use them in print form, online, or for promotion. 
     

22. Medication Fees Are as Follows:

• Medication given with food - no charge;

• Medication given orally or topically - $3 per administration.

• We do not give Injections or Subcutaneous Fluids.

Deposit and Refund Policy
To cover administration fees and to ensure other clients are not disadvantaged, the following applies:

• A $60 deposit is required to hold a reservation.

• Deposits are non-refundable and are non-transferable.

• Booking Fees are not refundable once a cat’s stay has begun. I understand that I am responsible for payment of all days reserved, regardless of picking my pet up prior to the scheduled departure date.
   

Texas HB 2063 Required Notification

In accordance with Texas HB 2063, this document is to notify you that:

• Whiskers has added a new State-of-the Art Fire Alarm System that offers immediate connection to the nearest fire station, facilitating swift intervention.

• Whiskers has advanced fire protection using flame-resistant drywall throughout the facility.

• Whiskers has cameras inside and outside of the facility, 24 hours a day, 7 days a week.

• Whiskers has fire extinguishers that are regularly tested by local fire officials to guarantee compliance and safety.

• The Georgetown Fire Department regularly inspects Whiskers and we are in full compliance.

• Though uncommon, there might be times during any given day that Whiskers may be unattended onsite for periods of up to 1 hour.

• Whiskers does not have employees at our facility during the overnight hours.

• Whiskers does not have a fire protection sprinkler system.
   

As a pet owner, I understand the above information and I choose to board my cat at Whiskers.

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